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Service Delivery Support - Inspections Services

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Date: 17-Feb-2021

Location: Rio De Janeiro, BR

Company: Lloyds Register

Job ID:32287
Location:Rio de Janeiro : Rua da Gloria 3 (LR_L000020) 
Position Category:Administration/Business Support
Position Type:Employee Regular

Lloyd’s Register started in 1760 as a marine classification society. Today, we’re one of the world’s leading providers of engineering and technology-centric professional services – improving safety and increasing the performance of critical infrastructures for clients in over 75 countries worldwide. Our Inspection services sector helps companies large and small to sell their products in existing and new markets alike, whether they are looking for a CE mark to sell in Europe or need to gain ASME certification.  Our impartiality means we can give clients the assurance that their products meet the requirements of regulators.

 

We are now recruiting for a Service Delivery Support individual to support our Rio De Janeiro, Brazil area. This individual will be accountable for Business by Design Project Management to ensure correct contract and financial processing in order to support Inspections results. The successful individual will also work as a part our customer service team and will undertake ensure the smooth running of the office, providing a high-quality service to our customers safely, professionally and within agreed or reasonable timescales. 

 

Responsibilities:

  • Contribute to sustaining our existing business.
  • Be the first point of contact for client’s request for services and process these requests (from price request till after sales).
  • Generate and follow-up on standard client quotes, purchase orders and contracts, liaising where necessary with operations, sales and marketing and group services to clarify information and resolve any potential issues
  • Pursue quotations issued to client to complete the sale thus increasing the overall sales success rate
  • Increase transactional sales and meet team sales targets by identifying and successfully pursuing potential repeat purchases, contract renewals etc.
  • Deal with queries and build relationships with internal/external clients taking personal responsibility for ensuring that the client needs are met.
  • Identify opportunities for LR to add value and provide additional services to clients and relay this information to the Team Leader
  • Support the team operations and sales and marketing teams in processing the required back office elements for non-standard products
  • Support the sales and marketing team with CRM activity in terms of analyzing data from customer experience surveys, organizing marketing events, client gatherings, seminars, training etc.

 

Qualifications:

  • Bachelor’s Degree preferred, High School Diploma and or GED required. (Administrative, Financial or Commercial direction desirable)
  • At least 2 years admin/clerical working experience in externally client facing roles with sound knowledge of SAP.
  • Fluent in English skills in both written and verbal communications
  • Excellent IT skills - Word, Excel, Internet, PowerPoint, Databases
  • Strong organizational skills with the ability to adapt and successfully multi task
  • Self-motivated and willing to take the initiative
  • Aptitude to work without direct supervision
  • Effective time management with the ability to work under pressure and meet demanding deadlines
  • Efficiency, accuracy, attention to detail
  • Friendly, enthusiastic and a good team player
  • Confident decision maker and creative problem solver

 

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities)

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