Customer Service Advisor

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Date: 15 Feb 2024

Location: Singapore, SG, 138588

Company: Lloyds Register

Job ID: 39145
 

 

Lloyd’s Register

 

Location: Singapore

 

Candidates must provide work authorization for the respective country.

 

What we’re looking for 

 

A first point of contact who works on the front line with both office-based customers and ship-based end users. Responsible for ensuring all order and outfit queries are resolved in a timely and accurate manner for their customers. 
You will be the main contact point for customers general queries and manage the order management lifecycle end to end, within their customer service level agreements.


 What we offer you 

 

  • Competitive Salary.
  • A regular full-time position.
  • Remote and flexible work schedules with an appreciation for work-life balance.
  • Working in a global company with the ability to work with different cultures and diverse people.
  • The opportunity to work for an organization that has a strong sense of purpose, is values-driven and helps colleagues to develop professionally and personally through our range of people development programs.

 

The role 

 

  • Responsibility for day-to-day order and outfit management processes and queries
  • Supports the annual renewals process
  • Maintain accuracy of New Edition subscriptions and vessel outfits
  • Provision of cover for peers during absence 
  • To have extensive customer liaison on the phone and by email
  • Liaise with and assist the Finance team to resolve any account/debt issues
  • Process Emergency digital or paper orders for peers in other time zones

 

What you bring 

 

  • Attention to detail
  • Customer facing soft skills
  • Strategic understanding
  • Commercial understanding
  • Customer focused urgency
  • Self-motivation and energy
  • Knowledge of the shipping / marine industry an asset.

 

About us 

 

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, we are a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets while continuing to deliver solutions for our customers every day.

 

Be a part of 

 

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world by promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration, and develop action-oriented solutions to make the world a safer place. 

 

Want to apply 

 

We hire people with a wide variety of skills, experience, and backgrounds. This includes people with disability, women, people identifying as LGBTIQIA+, culturally and linguistically diverse people, careers, and other varied groups. 

 

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. 

 

If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy. 

 

We care, we share, we do the right thing 

  

If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible.

 

 

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Diversity and Inclusion at Lloyd's Register:

 

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

 

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).    


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