Service Delivery Support Specialist (1 Year Fixed-Term Contract)

Job ID:39565
 

What we’re looking for 

We are looking for Service Delivery Support (SDS) is the key support role at Lloyd’s Register, supporting our customers end to end, from quote to invoicing for services delivered across South Asia Middle East & Africa Marine and offshore. The Service Delivery Support Team act as an interface between surveyors, sales, external clients and finance, ensuring we deliver a high-quality service to the needs of our assigned internal and external clients is at the core of all we do.  This is achieved by working closely in a team with Surveyors and Team Leaders from the service delivery as well as Sales team members and other Central Support Services.

In SDS, we are accountable for the quality of our work, information in our systems and revenue we generate. This profile outlines the vision of how the Service Delivery Team will operate. The role profile is intended as a guide with the assumption that the composite team will deliver the results and capabilities required to ensure the end to end service and KPI’s required by the Service Delivery team.

What we offer you 

• Competitive Salary
• The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes. 

The role :          

Manage service delivery support process and perform the following activities in SAP ByD system:

• Create a Sales Order / Service Order correctly to enable proper resourcing and produce accurate, timely invoices
• Set up ‘Contract’ (Field Service and Repair) or ‘ Project’ (Projects) for the agreed scope of work and act as a ‘responsible person’ wherever necessary
• For Marine In-service: Check ByD for existing valid contracts, attach notes in ByD
• Respond to client enquiries and resolution within SLA
• Get a client purchase order (PO) / communicate with client on commencement of work
• Schedule and monitor tasks in ByD dashboard
• Monitor the SDS generic mailbox for customer requests and enquiries
• WIP management and/or debts monitoring
• Create quotations where necessary with appropriate pricing, gain approval for quotes
• Make changes to customer master data, if necessary
• Control commercial documentation
• Assign a Responsible Person and allocate work to Service Delivery (SD)
• Set up contractor correctly, with a purchase order (PO), for allocation purpose and invoice can be paid
• Create a goods receipt for services delivered (e.g. from Contractor)
• Ensure PO is approved, services are receipted so client can be invoiced
• Uses ByD to attach notes, communicate with colleagues / internal stakeholders

Key monitoring activities in ByD:

• Monitoring quotes, validity of contracts, projects progress, work centres, work packages for assignment, utilisation
• Review migrated jobs, open jobs, ageing projects; close jobs where possible to enable billing.
• Confirm ‘goods receipt’ when a service is delivered / task is completed
• Perform approvals within ByD where relevant
• Monitor Not Invoice Time and Expenses (NITE)
• Schedule and monitor outstanding task in ByD dashboard 
• Assign transactions to jobs

What you bring 

• A degree within a relevant field of study, or an equivalent combination of education and experience
• Minimum 1 years of working experience
• PC-literate; high affinity to work with professional business-systems (i.e. SAP); previous experience with working with SAP ByD or other ERP system of advantage
• Fluent in English skills in both written and verbal communications with ability to liaise effectively with internal and external personnel. Supporting Malaysia and Indonesia, Malay or Bahasa languages capability would be added advantages.
• Strong organisational skills, meticulous with the ability to adapt and multi-tasking
• Self-motivated with an aptitude to work without direct supervision and willing to take the initiative
• Effective time management with the ability to work under pressure and meet demanding deadlines
• Good team player with ability to take own initiative to meet business and personal objectives
• Commercial awareness and good client focus
• Confident decision maker and creative problem solver

About Us

We are a leading international provider of classification, compliance & consultancy services to the marine & offshore industry, helping our customers design, construct & operate their assets to the highest levels of safety & performance. We are shaping the industry’s future by developing novel & innovative technology for the next generation of assets while continuing to deliver solutions for our customers every day.

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education.  For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.

Want to Apply?

We hire people with a wide variety of skills, experience, and backgrounds. This includes people with disability, women, people identifying as LGBTIQIA+, culturally and linguistically diverse people, carers, and other varied groups.

If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.

We care, we share, we do the right thing  

If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible.

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Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

   As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible.
• communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
• at least one activity that will make a difference for disabled people.

Find out more about Disability Confident at: www.gov.uk/disability-confident

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).