Technical Key Account Manager

Job ID:39314
 

Lloyd’s Register

Location: Kuala Lumpur, Malaysia or Singapore

What we’re looking for 

A Technical Key Account Manager (TKAM) who contributes to providing support to our clients in the resolution of their technical queries and technical cases, in accordance with the agreed targets. In particular, for Strategic Key Accounts and within the TKAM role, to support business development through ensuring technical relationship growth by proactively engaging on matters of technical needs as well as on ongoing technical projects including New Buildings, and challenges, liaising appropriately with all stakeholders of the respective strategic relation.

 What we offer you 

• Competitive Salary
• The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes. 

The role 

• Managing end-to-end technical queries and cases as per the relevant process of the GTCC (Global Technical Client Care) unit. This is understood to generally start with monitoring the GTCC mailbox, triaging, assigning, solving, and communicating to clients as well as internally.
• Pursuant to relevant technical experience to perform complex assessments and provide specialist advice to clients, effectively considering all alternatives towards reaching solutions that combine compliance with commercial awareness and client expectations.
• Responsible for meeting and exceeding the set service level agreements (SLAs) and Key Performance Indicators (KPIs).
• Driving the development of an LR culture with the client as the center.
• To make recommendations based on internal/external client feedback to assist in service delivery improvement and to help build the business.
• Working alongside the Key Account Managers, contribute day-to-day specialist knowledge within their discipline and provide commercially focused support.

What you bring 

• A degree or equivalent from a University within the relevant field of engineering or Qualifications from a marine or nautical institution and relevant sea-going experience as a certificated ship’s officer.
• Proven experience commensurate with the role and directly related with or originating from Flag Authorities, or Classification departments of Classification Societies, or Classification departments of Ship owning companies or Third Party Managers.
• Computer literacy.
• Excellent command (written and oral) in English language using relevant professional terminology. Knowledge of Japanese or other language of Asia Pacific will be considered an advantage.
• Proficiency in local language is considered an advantage.

About us 

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Be a part of 

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place. 

Want to apply 

We hire people with a wide variety of skills, experience, and backgrounds. This includes people with disability, women, people identifying as LGBTIQIA+, culturally and linguistically diverse people, careers, and other varied groups. 

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. 

If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy. 

We care, we share, we do the right thing.

If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible.

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment because we believe it is the right thing to do. We hope you do too.

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities)