Pre-Contract Senior Administrator - EMEA

Job ID:41704
Location:Southampton : Hampshire House 
Position Category:Administration/Business Support
Position Type:Employee Regular

Pre-Contract Senior Administrator

Lloyd’s Register

Location: Multiple locations considered

What we’re looking for

As the primary point of contact, you are responsible for managing the entire process of soliciting and facilitating requests for quotations. This involves closely collaborating with clients to fully understand their needs, providing them with accurate and timely information, and ensuring a seamless transition from initial inquiry through to the confirmation and execution of the contracted job.

What we offer you 

• The opportunity to work for an organization that has a clear sense of purpose, is guided by values and helps colleagues to develop professionally and personally through our range of people development programmes
• A full-time permanent position
• For Italy based roles only, the salary range is €29,000 – €41.000, in line with EU Pay Transparency requirements

The role

• Initiate new quotation requests and record them in the relevant system. 
• Handle quotation requests from start to finish, providing a positive client experience. 
• Creation of Sales quotes and Contracts for clients 
• To Support Pre-Contract team to the meet the business objectives and KPI’s for the Global TSO. 
• Prioritise and process documentation/data/information in accordance with local business requirements and agreed deadlines. 
• Data filing/entry in accordance with defined procedures. 
• Support in mailbox categorization and distribution of tasks 
• Conduct all activities in line with internal procedures, contractual requirements, cost structures, and budget constraints. 
• Escalate client feedback to managers and take prompt steps to maintain positive experiences. Promote a client-centricity culture, focusing on a positive and consistent client journey.   
• Deal with complex queries and build relationships with internal/external clients, as appropriate. 
• To mentor other team members, as appropriate, to support effective knowledge sharing and application

What you bring

• Good knowledge of Microsoft packages; Excel, Word & Outlook (as a minimum). 
• Good interpersonal and team working skills
• Proficiency in the English Language commensurate with the work 
• SAP knowledge in particular Business by Design
• Good communication skills, with the ability to interact professionally with clients and team members.   
• Commitment to continuous learning and knowledge sharing.   
• Good understanding of global standards and processes, with the ability to ensure compliance.

You are someone who

• Is keen to take accountability and ownership for delivering customer needs
• Is able to self-manage and prioritize tasks towards meeting goals
• Is effective at solving problems, trouble-shooting and making timely decisions
• Is willing to take initiatives and is motivated to act
• Communicates in a structured way and has ability to present technical ideas in user-friendly language
• Displays a team spirit, particularly in a multicultural environment
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone

#LI-KC1 #LI-Hybrid

About us 

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Be a part of 

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place. 

Want to apply. 

Here at Lloyd’s Register, we care, we share and we do the right thing in every situation. It’s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn’t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works – the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don’t just talk about our differences, we celebrate them! 

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. 

 If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy. 

We care, we share, we do the right thing.

If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible.

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

   As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible.
• communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
• at least one activity that will make a difference for disabled people.

Find out more about Disability Confident at: www.gov.uk/disability-confident

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).