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SERS Technical Assistant

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Date: 11-Jan-2023

Location: Southampton, GB, SO16 7PX

Company: Lloyds Register

Job ID:37926
Location:Southampton : Boldrewood Campus  
Position Category:Administration/Business Support
Position Type:Employee Fixed Term

The Role


As a classification society, Lloyd's Register is an essential link in the overall safety chain of the Maritime industries. We’re regulatory experts, but our work extends far beyond legislation. We help our clients embed safety, sustainability and human factors at every stage in their supply chain and asset lifecycles. Working with stakeholders to ensure that their vision is met, compliantly. When done properly, compliance can be a driver for lasting cultural change, reducing risks and costs in the long-term. To achieve their goals, our clients need to manage risk with confidence. Our classification service sets out to provide that increased confidence by helping identify risks associated with a client's operation through the direct application of our classification Rules and statutory requirements. Where risks are identified, local surveyors are on the spot to apply their knowledge, experience and skills to provide a range of practical solutions


What You’ll Do:

  • Prioritise and process requests for documentation/data/information from internal and external clients in accordance with SERS business requirements, processes and agreed deadlines.
  • Prioritise and process documentation/data/information received into discrete work packages for the ship modelling team in accordance with SERS business requirements, processes and agreed deadlines, including maintaining relevant SERS database fields/entries and conduct of sister ship checks.
  • Assist with the co-ordination and monitoring of work being carried out by the ship modelling sub-contractors, including issuing of work packages and processing work orders, purchasing orders and invoicing.
  • Develop excellent communication and business relationships with internal and external sources of ship plans and data, including liaison with shipyards and processing confidentiality agreements and invoicing, answering and resolving enquiries and queries.
  • Participate in ship modelling activities such as reviewing and updating model reports following changes in vessel owners.
  • Assist with the coordination and preparation of responses to requests for estimates, technical scopes of work and project programmes.
  • Identify and suggest improvements to administration processes and procedures. Assist Senior Administrator/ managers with the implementation of new administrative processes and procedures within the team.
  • Review & analyse data to provide management information/statistics, including the identification and reporting of process failures, to support the overall delivery of processes.
  • To coach other team members, as appropriate, to achieve effective knowledge transfer and application.
  • Deputise for the SERS Senior Administrator as required


What You’ll Need:

  • To have completed secondary education or equivalent with Maths & English at Grade C or above.
  • PC literate, high proficiency in MS Office suite software
  • Good telephone manner and comfortable dealing with clients
  • Ability to perform in a high-pressure environment with changing priorities and flexible responsibilities
  • Previous experience of working within a technical office environment


Diversity and Inclusion at Lloyd's Register:


Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.


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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities)


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