Senior Administrator, Marine & Offshore Systems Support

Role purpose

This is a 3 month Contract Position (Maternity Cover)

Role purpose:

To provide high level administrative support within the M&O Systems Support team, with autonomy over workload to meet business needs. Undertakes a wide range of complex administrative activities and resolves complex queries. May include delegation and monitoring of other’s work.

Key Responsibilities:

• Identify and suggest improvements to administration processes and procedures. Assist Co-ordinator/ managers with the implementation of new administrative processes and procedures within the team
• Maintenance of the MOSS/Class Direct team inboxes, responding to queries related to MAST and LR Class Direct.
• Use of Remedy to raise tickets to identify and rectify incidents raised in connection with MAST and LRCD.
• Maintain the Reference Data Workbook and update as required
• Provide reports in Power BI as required.
• Deal with complex queries and build relationships with internal/external clients, as appropriate, including resolution of service problems
• To coach other team members, as appropriate, to achieve effective knowledge transfer and application
• Conduct all activities in line with internal procedures, contractual requirements, cost structures and budget constraints

Technical/Professional Qualifications/Experience:

• Educated to A level standard or equivalent
• Previous experience in an IT systems /administrative role
• PC literate, specifically, proficiency in MS Office including a good level of Access knowledge
• Good knowledge of process governance and control through the use of process maps or equivalent and key performance indicators
• Some technical knowledge of Classification and other marine processes beneficial
• Well organised and detail conscious
• Adaptable, open to new ideas on ways of working with an enthusiasm to embrace new technology