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Team Leader - Marine and Offshore Systems Support (MOSS)

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Date: 21-Apr-2021

Location: Southampton, GB

Company: Lloyds Register

Job ID:32880
Location:Southampton : Boldrewood Campus (LR_L000124) 
Position Category:Administration/Business Support
Position Type:Employee Regular


We are a leading international provider of classification, compliance & consultancy services to the marine & offshore industry, helping our customers design, construct & operate their assets to the highest levels of safety & performance. We are shaping the industry’s future through the development of novel & innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.


With an ideal start date as of 01st July 2021 we are looking for a Team Leader - Marine and Offshore Systems Support (MOSS). The position is full-time and based at Lloyd's Register’s (LR) Global Technology Centre in Southampton, UK.


As a Team Leader - Marine and Offshore Systems Support (MOSS), you will lead the MOSS Team and ensure provision of effective and efficient support for business applications using procedures, experience and knowledge appropriate to handling complex/demanding queries. You will undertake line management responsibility and provide guidance and support for your team. With a collaborative and motivating leadership style you will ensure the high performance and positive attitude of your team.  


You will:

  • Be responsible for ensuring that the administration processes and procedures are effective and efficient and meet the business requirements for both internal and external clients. To identify, suggest and implement improvements to the administration processes and procedures to meet future business demand.
  • Identify, suggest and assist managers with implementing change and developments to the section’s processes and procedures to meet future business demands and improve current efficiency within own specialist area.
  • Manage the M&O Systems Support/Class Direct mailbox and deal with queries from internal and external users.  Respond to queries in a timely manner and liaise with application developers (BAE or Cap Gemini) as required to resolve issues as quickly as possible.
  • Ensure all general in-house systems (MAST, Class Direct and CD Info) issues are reported to IT helpdesk and assigned to the MOSS team. Investigate issues raised to identify the root cause and apply a fix or escalate to the appropriate team. Apply fixes to issues that can only be carried out by the MOSS team with super user access. Create new tickets in the incident management system (Remedy) for unknown defects as well as logging calls for outages and communicating with the Incident Management Team.
  • Ensure changes to the Employee Workbook are actioned promptly. Create and amend new user accounts in Lloyd's Register’s in-house system (MAST). Amend existing user access to teams and RBAC. Resolve errors in the Employee Workbook before it is loaded into Production.  Deploy the Employee Workbook into Pre-Production and testing. Deploy the Employee Workbook into Production and testing.
  • Ensure that all CO2 Verifier issues are entered in the incident management system (Zendesk), provide resolution to queries or escalate to the application development team as appropriate. To provide required support for new applications as may be developed for the business.
  • Mentor/coach other specialist employees to achieve effective specialist knowledge transfer and application.
  • Deal with complex queries and build relationships with internal and external clients, as appropriate, including resolution of support service problems.
  • Ensure documentation/data/information and tasks relevant to the section are planned, evaluated and processed in accordance with local business requirements and agreed deadlines.
  • Review & analyse data to provide management information/statistics, including the identification and reporting of process failures, to support the overall delivery of processes.
  • Undertake necessary documentation, data, administration and communication activities needed to successfully fulfil responsibilities.


You will need:


  • Excellent communication and collaboration skills and the ability to work in a matrix organisation.
  • Proactive and collaborative team leading approach and the ability to encourage and motivate colleagues.
  • Attention to detail, excellent organisational skills, working towards set timelines and the ability to priorities under pressure.
  • To be literate in MS365 and have the ability to quickly learn proprietary applications.
  • An understanding of Lloyd’s Register’s in-house systems and local office procedures are an advantage.
  • Proficiency in the English language commensurate with the work.



Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.


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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).    

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