Technical Assistant-Ship Emergency Response Service

Job ID:37926
Location:Southampton : Hampshire House 
Position Category:Administration/Business Support
Position Type:Employee Fixed Term

https://www.youtube.com/watch?v=iXVbsq3v5CM

Technical Assistant (Ship Emergency Response Service)

Hybrid Working – Southampton (UK)- permanent role

Are you an Administrative Coordinator interested to be part of a leading Ship Emergency Response Service team?

Do you want to work in a technical environment where you can use your expertise to share with clients and contribute to safety?

Then working as a Technical Assistant for LR could be the opportunity you have been looking for!

Role Summary

As part of your role, you will support the delivery of a professional and responsive service to internal and external clients.

About the team:

The role on offer sits within the Ship Emergency Response Service which helps our clients make decisions when emergencies occur with one of their ships.  Our time is dedicated to preparing high quality resources and then actually assisting our clients in trouble. There is a video here which explains what we do more.

Key Responsibilities

• Collect and process data entry into business systems and tools and be responsible for the accuracy and completeness of files ensuring that all the data has been validated.
• Liaise with internal stakeholders to receive their timely input and follow up as necessary towards having the agreed accurate deliverable timely
• Identify and refer potential Issues regarding data entry by providing solutions and striving for continuous process improvement.
• Be able to prioritise, plan and deal with complex queries and proactively resolving service issues within agreed deadlines/targets regarding the Ship Emergency Response Service.
• Provide support to other team members, departments, and offices, as  required for Ship Emergency Response Service based quires.
• Actively contribute to Team meetings and client service initiatives preparing input based on validated data.
• Support the team with additional tasks as required upon request.

Technical / Professional Qualifications / Requirements:

• Previous administrator experience working in a technical services environment.
• Good verbal and written communication skills in English with ability to use effectively professional terminology.
• High level of numerical skills and attention to detail
• Drive for results, solution focused thinking and willingness to take accountability and ownership for delivering customer needs.
• Ability to prioritise and work on multiple tasks and complex issues whilst adhering to tight deadlines with a high degree of accuracy 
• Ability to work as part of a team to contribute to departmental/business objectives.
• Computer literacy in MS Office tools.

Key Health & Safety Responsibilities:

• Assess the risks and work in a safe manner at all times, robustly implementing health and safety rules, instructions and systems and refuse to undertake work that compromises your safety or health.
• Report in a timely manner all incidents including near miss and safety observations (NMSO), accidents and injuries and raise any health and safety concerns with your line manager.

What we offer:

We offer you an exciting working environment with intellectual challenges, responsibility, and high-level client interaction. An attractive remuneration package will be negotiated with the right candidate. You will be working in a friendly work environment which is highly productive, collaborative, and innovative -- where your voice is heard.

About Lloyd's Register

The Lloyd's Register Group (LR) is an independent risk management organisation that helps to improve our clients' quality, safety, environmental and business performance throughout the world. This is mirrored in our mission statement "working together for a safer world".

LR is a global engineering, technical and business services organisation and a maritime classification society, wholly owned by the Lloyd's Register Foundation, a UK charity dedicated to research and education in science and engineering for the benefit of the community at large.
Our expertise and activities cover Marine & offshore Classification and Marine Performance Services.

Interested?

Are you interested in this job? Apply now via the ‘apply’ button and upload your C.V. and cover letter.

If you have any questions regarding this vacancy, you can contact Alexander Louis Jobbins, (Recruitment Administrator / Alexander.Jobbins@lr.org) LI-KC1

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).