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Account Manager, Marine - Australasia

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Date: 08-Apr-2021

Location: Sydney, NSW, AU

Company: Lloyds Register

 

About us:

We are a leading international provider of classification, compliance & consultancy services to the marine & offshore industry, helping our customers design, construct & operate their assets to the highest levels of safety & performance. We are shaping the industry’s future through the development of novel & innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day

We are looking for an experienced Account Manager to manage a group of accounts to achieve the margin and grow the market share the Marine & Offshore (M&O) business, in line with the area Long Range Plan (LRP).

The Account Manager will also act as the main point of contact for the assigned group of accounts, focusing on the customer experience to enhance loyalty and build long-term relationships.

 

What you will be doing:

  • The Account Manager will be responsible for the Business Planning which includes Territory Review, Account Segmentation, Client Awareness, Competitor Awareness, Account Planning, Sales & Marketing Plan and Sales Forecasting.
  • You will also act as the main point of contact for the assigned accounts and work closely with the area client care team and key stakeholders to ensure the client relationship is managed effectively at all times. Be able to input and regularly update all opportunities in Salesforce, demonstrating model behaviours to promote the effective use of Salesforce.
  • To collaborate extensively and actively engage with the growth product specialists and account managers in different teams or areas to support opportunities and projects. To track account revenue, margin and sales performance and oversee contract management for assigned accounts, including securing contract renewals.
  • Ensure high quality proposals and competitive quotes are produced for the assigned accounts, to expand LR’s existing revenue, market share and relationship with the clients. 

 

The Successful Candidate will need to have:

  • A degree or equivalent from a tertiary organisation recognised by Lloyd's Register within the relevant field of engineering or physical science or qualifications from a marine or nautical institution and relevant sea-going experience as a certificated ship's officer.
  • Significant experience in Account management field, preferably in Marine & Offshore environment with an in depth understanding of sales and client care principles.
  • Strong commercial awareness. Ability to develop strategic action plans based on input from key persons.
  • Strong knowledge of financial, budgetary planning, business planning, reporting and management.
  • Thorough understanding of the shipping market and marine environment to manage commercial focus and find new business opportunities.
  • Ability to communicate effectively at different levels within organisations and to influence successfully and openly at all levels – both inside our organisation and outside in the business.
  • Ability to understand and assess complex and sometimes unfamiliar situations, visualise solutions and see through to resolution.
  • Enjoyment of building relationships, with the ability to pro-actively drive development of a network of key relationships internally and externally.
  • Flexible approach to adjust role as the position develops.

 


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